Privacy Policy
TechBench360 (“we”, “us”, “our”) is committed to protecting your personal information in accordance
with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your information
when you visit or make a purchase from our e-commerce store located at TechBench360.com.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you interact with our store:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed by third-party payment processors, not stored by us)
- Order history
- Account login information (if you create an account)
1.2 Automatically Collected Information
When you visit TechBench360.com, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and time on site
- Referring URLs
- Cookie and tracking data
1.3 Optional Information
We may collect information you provide voluntarily, such as:
- Survey responses
- Product reviews
- Customer support inquiries
- Wishlist or saved items (if applicable)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide order updates and customer support
- Manage your account
- Improve our website and services
- Prevent fraud and enhance security
- Send marketing communications (only if you opt-in)
- Comply with Australian laws and regulations
3. Legal Basis for Processing
Under Australian law, we collect and handle personal information only when:
- It is reasonably necessary for our business operations
- You have given consent (e.g., newsletter signup)
- We are required by law
4. Disclosure of Your Information
4.1 Service Providers
We may share your information with third-party service providers such as:
- Payment processors
- Shipping carriers
- Website hosting and analytics providers
- Fraud prevention tools
4.2 Legal Compliance
We may disclose information if required to:
- Comply with Australian laws or court orders
- Protect our rights, safety, or property
- Prevent fraud or potential harm
We do not sell or rent your personal information.
5. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, unauthorized access,
modification, or disclosure. These measures include:
- SSL encryption
- Secure servers
- Access controls
- Encrypted payment processing
No internet-based service is completely secure, but we follow industry best practices.
6. Cookies & Tracking
We use cookies to:
- Maintain your shopping cart
- Improve site performance
- Remember preferences
- Analyze user behavior
You may disable cookies through your browser settings, but some site features may not work properly.
7. Marketing Communications
We may send marketing emails only if you opt in. You can unsubscribe anytime using the
link in our emails.
8. Access & Correction of Personal Information
Under the Australian Privacy Principles, you have the right to:
- Request access to your personal information
- Request correction of inaccurate or outdated data
- Request deletion when legally permissible
To submit a request, see contact details in Section 12.
9. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Comply with tax and legal obligations
- Support returns or warranty claims
Information no longer needed is securely destroyed or anonymized.
10. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy
practices of third-party sites.
11. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect
personal information from children.
12. Contact Us
If you have questions or concerns, please contact:
TechBench360 – Privacy Officer
Email: info@techbench360.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted
on this page with a revised effective date.