Shipping Policy
At TechBench360, we aim to provide a fast, reliable, and affordable shipping experience for all customers across Australia.
This Shipping Policy outlines how we handle shipping, delivery, and tracking for all orders placed through our website.
1. Shipping Coverage
We currently ship within Australia only. International shipping is not available at this time.
2. Shipping Costs
We offer a simple and transparent pricing structure:
$30 AUD flat-rate shipping on all orders, Australia-wide.
This fee applies per order, regardless of weight, size, or location.
3. Dispatch Times
Orders are typically processed and dispatched within:
- 1–3 business days
Processing times may extend during peak periods, public holidays, or unforeseen delays.
You will receive an email notification once your order has shipped.
4. Delivery Timeframes
Estimated delivery times across Australia:
- 3–10 business days, depending on your location
Delivery to metro areas is generally faster, while rural or remote regions may take longer.
Please note that these timeframes are estimates only.
5. Shipping Carriers
We work with trusted Australian carriers, including:
- Australia Post
- CouriersPlease
- Aramex
- Toll / StarTrack
The carrier used may vary based on destination and order type.
6. Tracking Your Order
Once dispatched, you will receive:
- A tracking number
- A link to track your parcel online
Please allow up to 24 hours for tracking information to update.
7. Delivery Address Requirements
Please ensure your delivery address is:
- Complete and accurate
- Includes unit, apartment, or building details if applicable
- Includes a valid contact number
We are not responsible for delays or losses caused by incorrect or incomplete address details.
8. Missed Deliveries
If no one is available at the time of delivery, the courier may:
- Leave the parcel in a safe location (if safe to do so), or
- Leave a collection card and send your parcel to the nearest collection point
Unclaimed parcels may be returned to us. Re-delivery will incur a new
$30 flat-rate shipping fee.
9. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us immediately at:
[Insert Support Email]
Please include:
- Your order number
- Your tracking number
- Photos (for damaged items)
We will assist in lodging a claim with the carrier and work quickly toward a resolution.
10. Pre-Order or Backorder Items
Some products may be sold on pre-order or backorder.
Estimated shipping dates will be shown on the product page.
Orders containing both in-stock and pre-order items will ship once all items are available,
unless alternate arrangements are approved.
11. Shipping Delays
Delivery times may be affected by:
- Weather events
- Courier delays
- Public holidays
- Peak sales seasons
- Operational delays
We appreciate your patience during these circumstances.
12. Contact Us
If you have any questions regarding shipping or your order status, please contact:
TechBench360 – Shipping Support
Email: info@techbench360.com